This privacy policy explains how Fencing Company Leicester - Installations and Repairs Contractor (“we”, “us”, “our”) handles personal information when you use fencingcompanyleicester.co.uk, contact us by phone, or submit a quote request for fencing work.
Data controller: Fencing Company Leicester, 1 Causeway Ln, Leicester LE1 4AA. Email: info@fencingcompanyleicester.co.uk. Phone: 0116 430 0521.
Information we collect
We may collect the following when you enquire about garden fencing, fence repairs, installation, gates, or commercial perimeter work:
- Contact details — name, phone number, email address and postcode.
- Project information — fence length, material preference, property access notes, and photos you choose to upload of existing fencing or boundaries.
- Communications — records of phone calls, emails and messages relating to quotes, scheduling and completed work.
- Technical data — limited server logs (IP address, browser type, pages visited) where our hosting provider records these for security and performance.
How we use your information
We use personal data to:
- Respond to quote requests and provide written estimates for fencing work.
- Arrange site visits, installation, repairs and gate fitting where you accept a quote.
- Manage accounts, invoicing and payment records for completed contracts.
- Improve our service and respond to complaints or follow-up questions.
- Meet legal, tax and insurance obligations relating to our trade activities.
We process enquiry data on the basis of contract preparation (responding to your request) and legitimate interests (running a fencing business in Leicester and Leicestershire). Where required, we rely on consent for optional marketing contact.
Quote form (Tally)
Our website quote form is hosted by Tally.so. Information you submit is transmitted to Tally and to us for quote processing. Tally acts as a data processor. See our Cookie Policy and GDPR Policy for further detail.
Sharing your data
We do not sell personal data. We may share information with:
- Sub-contractors or suppliers only where needed to deliver agreed fencing work (for example delivery of panels or posts to your address).
- Professional advisers (accountants, insurers, solicitors) where necessary.
- Authorities if required by law.
Retention
Quote enquiries are typically retained for up to 24 months if no contract proceeds. Customer and invoice records for completed fencing work are kept for the period required by UK tax and business law (usually at least six years).
Your rights
Under UK data protection law you may have rights to access, rectify, erase, restrict or object to processing, and to data portability where applicable. See our GDPR Policy for how to exercise these rights.
Security
We take reasonable steps to protect personal data against unauthorised access, loss or misuse. No internet transmission is completely secure; please avoid sending sensitive payment card details by email.
Changes
We may update this policy from time to time. The date at the top of this page shows when it was last revised.
Contact
Questions about this policy: info@fencingcompanyleicester.co.uk or contact us.